Privacy Notice

Privacy Notice

Last Updated: [Date of Last Update]

1. Who We Are

This Privacy Notice explains how we collect, use, share, and protect personal data when you use our website [your-domain] and related services. References to "we", "us", or "our" mean the operator of the website. This Notice is provided in accordance with applicable data protection laws (for example, the UK GDPR and/or the EU GDPR where relevant).

2. Information We Collect & How We Use It

We collect information necessary to operate the website, deliver products/services, and provide customer support. This may include:

  • Personal data you provide: name, email address, billing/shipping address, telephone number, order information, account credentials, and communications you send to us. Used to process orders, respond to enquiries, provide customer service, and manage accounts.
  • Payment information: payment card details and billing information are processed securely by our third-party payment processor(s) (e.g., [Payment Processor]). We do not store full card details unless explicitly stated.
  • Order & transaction data: records of purchases, returns, refunds, and correspondence for order fulfilment and legal/financial recordkeeping.
  • Automatically collected data: IP address, browser and device information, operating system, pages visited, referrer URLs, and analytics data. Used for security, site functionality, analytics, and UX improvements.
  • Cookies & similar technologies: we use cookies and similar tools — see our Cookie Policy for details and controls.

3. Lawful Bases for Processing

Where applicable under data protection law, we rely on one or more of the following lawful bases:

  • Contract: processing necessary to fulfil your orders and provide services.
  • Legitimate interests: for fraud prevention, security, service improvement, and to operate our business (balanced against your rights and freedoms).
  • Consent: where required (e.g., for non-essential marketing or tracking), which you can withdraw at any time.
  • Legal obligation: where required to comply with laws and regulatory requirements (e.g., tax record retention).

4. Sharing Your Personal Data

We may share personal data with trusted third parties only as needed to provide our services:

  • Payment processors (e.g., [Payment Processor])
  • Shipping and courier providers for order delivery
  • Website hosting, e-commerce platform providers, and analytics services (e.g., [Analytics Provider], [Hosting Provider])
  • Professional advisors (accountants, lawyers) where necessary
  • Law enforcement or regulators, when required by law or to protect rights and safety

We do not sell your personal data.

5. International Transfers

Some service providers may process data outside your country. Where transfers occur, we ensure appropriate safeguards are in place (for example, adequacy decisions or Standard Contractual Clauses) in line with applicable law.

6. Data Security

We use reasonable technical and organisational measures (such as SSL/TLS, secure payment gateways, and access controls) to protect personal data. No online system can be completely secure, so please take sensible precautions (for example, keep your account credentials confidential).

7. Data Retention

We retain personal data only as long as necessary for the purposes set out in this Notice and to meet legal obligations. Example retention periods:

  • Orders & financial records: typically retained for up to 7 years for tax/compliance purposes (adjust where required by local law)
  • Customer enquiries: retained while needed to resolve the issue plus a reasonable administrative period
  • Marketing consents: retained until consent is withdrawn
  • Analytics data: anonymised or deleted periodically per provider settings

8. Your Rights

Subject to applicable law, you may have the right to:

  • Request access to the personal data we hold about you
  • Request correction of inaccurate or incomplete data
  • Request deletion of your personal data in certain circumstances
  • Request restriction of processing or object to processing based on legitimate interests
  • Request portability of personal data you have provided
  • Withdraw consent where processing is based on consent
  • Complain to a supervisory authority if you believe your rights have been violated

To exercise these rights, contact us at sintonfeliciano@gmail.com. We may need to verify your identity before actioning requests. We will normally respond within one month (longer in complex cases, where permitted by law).

9. Marketing Communications

We will only send marketing emails if you have opted in. You can unsubscribe at any time using the unsubscribe link in marketing emails or by contacting sintonfeliciano@gmail.com.

10. Links to Other Websites

Our site may contain links to third-party websites. This Privacy Notice applies only to data collected by us. Review the privacy policies of any third-party sites before providing personal data.

11. Cookies

We use cookies to improve your experience. See our Cookie Policy for details on cookie types and how to manage preferences.

12. Changes to This Notice

We may update this Notice periodically. We will publish the updated version here and revise the "Last Updated" date. Significant changes may be communicated to you directly where appropriate.

13. Contact

For privacy questions or to exercise your rights, contact: sintonfeliciano@gmail.com (please include "Data Privacy" in the subject line).

NOTE: Replace all bracketed placeholders before publishing (domain, dates, payment/analytics providers, and cookie policy link).